Our organization

Manus Software Europe B.V. is an independent organization with a management team consisting of a C.E.O. and a C.O.O. , who are together responsible for policy and strategy formulation. Manus Software Europe B.V. has two extra branches, an annex in Bad Homburg near Frankfurt, Germany, and a development division in Bulgaria.

Sales

The Sales Department not only supports the Manus Software Europe B.V. partners with the sales processes, but also assists the department in following up on and generating leads, as well as a percentage of direct sales. The implementation of ManusPlus is carried out by in-house consultants, with external partner support where necessary.

Helpdesk

The Helpdesk offers phone support during business hours. ManusPlus also offers an electronic ticketing system that contains a variety of practical information and notifications regarding the software. Customers can use this system to request, implement and follow up on tickets. This module also contains the latest versions, release notes, FAQs and Known Topics. Known Topics is a methodology that enables customers to follow developments taking place within ManusPlus and ongoing ideas and questions. By simply indicating that a specific question also applies to your organisation, ManusPlus can determine the priority of new software applications.

Goal

The goal of ManusPlus is to grow along with customers by means of a progressive and proactive approach. New adaptations are based on practical experience and countries are added as needed, including the relevant legislation and regulations. Developments based on market knowledge and experiences are also integrated into the software. Examples include Manus Mobile (information for managers to the shop floor), job posting (having employees contribute to scheduling) and integration with warehouse management systems.